New Private Patients

New Patients are ALWAYS welcome at Highfield Dental Care…

…so much so that when you first come to us, we will invite you to come in and meet us and you will be able to have a look around our relaxed surroundings and enjoy freshly brewed coffee or tea in our Garden Room, without paying a penny!

We hope that this will help even the most nervous patient feel relaxed and comfortable on the day of their first appointment.

Phone us on 023 8055 7063 to arrange to come in and see us in person.

Our Promise to you

We understand that not everyone finds going to the dentist an easy experience and it is our commitment to you that we will change this.

As well as providing excellent dental care, we hope to provide a service which will keep you smiling.  We want to look after you so well, that you will always leave us feeling delighted.

We want you to feel:




                                                                                                     In Control

What to expect on your first appointment
… new patient consultation

On your first appointment with us, our Receptionist will welcome you into the practice and show you through to the Garden Room. She will ask you to provide us with some information regarding your medical history while you relax with tea, coffee or a bottle of mineral water.

One of our dental nurses will then take you into the surgery,  and introduce you to your dentist.  As a new patient to Highfield Dental Care, we want to take time to get to know you as a person and not just a set of teeth.  As your health is our first priority, your dentist will firstly ask you some simple questions around any dental pain, symptoms or other issues you may have in order to fully understand your concerns regarding your dental health.  He will also ask you what else you hope to achieve from your time with us, such as improving the appearance of your teeth.  Your dentist will do his utmost to put you at your ease, especially if you are nervous.

Once he is confident that you are comfortable and ready for an examination, he will recline the dental chair and gently carry out a thorough examination of your mouth, teeth, gums, neck and jaw. While doing this he will also be checking for any symptoms or signs of oral cancer. He will also take x-rays and photographs if required. Your initial consultation is very comprehensive!

Once he has completed this examination, your dentist will then discuss with you whether there is anything which needs treatment and any options. He will invite and answer any questions you may have. The nurse will take you back through to Reception where you will be given a comprehensive written Treatment Plan if there is any treatment required.  The Treatment Plan will confirm any treatment, the associated costs, and any alternative options which may be considered.

If a follow-up appointment is needed for treatment plan discussion, this is included within the cost of the New Patient Consultation.  This will give you a separate opportunity to discuss with your dentist how you wish to proceed with treatment and plan the way ahead. We really want to make sure that you feel fully involved at all times.

… cosmetic consultation

We are all individual and have different requirements when it comes to what we are trying to achieve. At Highfield Dental Care we therefore take time to learn as much about what you do and don’t like about your teeth and smile before we make any recommendations. Whether you are looking to improve the appearance of your whole smile, or just one crooked or discoloured tooth, we want you to feel completely informed and confident before we proceed with any treatment.

Your first appointment will be with our Treatment Co-ordinator. She will ask you questions about what you would love to achieve, and any concerns you may have, and she will really listen to you. We strongly believe that the best way to give you what you really want is to really get to know you.

Your Treatment Co-ordinator will also take photographs of you, your smile and your teeth.  This will also help us to understand what you do and don’t love about your smile. She will also ask you if you have any questions or concerns and either address these at this stage or make a note to ensure that these are followed up once you see the dentist, if this is more appropriate.

Your Treatment Co-ordinator will then introduce you to your dentist, who will discuss with you his clinical recommendations and what will be involved in achieving the perfect result you desire. He may need to take more photographs and/or x-rays to help with his clinical assessment. He will then talk to you about the options involved which will always take into account our minimally invasive philosophy, and you will be given a comprehensive written Treatment Plan with his recommended option and associated costs.

We really want you to be fully informed about any proposed treatment before you make any decision to proceed, and therefore we see this initial stage of fact finding absolutely crucial.

If you would like to know more or book a consultation, please call us on: 023 8055 7063

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